OUR LADY OF LOURDES HOSTPITAL
Patients & Visitors Guide
Admission Process
A. Inpatient Services
- Admission
ADMISSION PROCESS
Admitting Order/Slip
The patient or his/her responsible party secures an admitting order from the Attending Physician or an admission slip from the Emergency Department (ER).
- Direct or Non-Emergency Admission
The patient will be requested to present his/her doctor’s admitting order slip indicating specific instructions necessary for the patient’s case. In the absence of the doctor’s admitting order slip, the patient is directed and referred to the Emergency Room (ER) for medical assessment. - Emergency Admission
All urgent admissions are facilitated and arranged in the Emergency Room. The ER Resident on Duty (ROD) will ask the patient for his/her personal doctor. ER ROD may only assign an attending doctor if the patient does not have a doctor of choice.
Consent Forms
The patient or his/her responsible party sign/s consent forms for hospital care (e.g. Agreement for Admission and Hospital Care and Data Processing Consent Form).
Patient Information
The patient or his/her responsible party accomplishes and signs the Patient Data Sheet and presents the following at the Admitting Department:
- TWO (2) Government issued identification cards
- PhilHealth ID
- PWD / Senior ID
- UMID
- Passport
- Driver’s License
- For non-emergency or direct admission under Company or HMO account
- HMO or Insurance Card
- Letter of Authorization (LOA)
Admission Guidelines
The Admitting Staff discusses the hospital admission guidelines. Thereafter, the patient or his/her responsible party signs off the Admitting checklist.
The patient will be provided with the Patient’s Rights and Responsibilities booklet and admission kit.
Patient Identification Wrist Bands
All admitted patients are given identification wrist bands. It contains the patient’s full name, date of birth, and unified patient ID number. The wrist band must be worn throughout the entire hospital stay.
Discharge Process
Discharge Order
- The patient shall not be discharged without the signed order from his / her Attending Doctor(s).
- The Nurse on Duty (NOD) :
- Facilitates the doctor’s discharge order;
- Advises the patient or his/her responsible party regarding the discharge order; and
- Coordinates the order with other departments and submits discharge clearance to the Billing Department.
Processing of Final Bill
- The Billing Department processes the Final Statement of Account upon receipt of the discharge clearance.
- The patient or his/her responsible party will be requested to submit the duly accomplished PhilHealth forms and documents to avail the PhilHealth deduction.
- The patient’s PWD or Senior Citizen (or any government issued) ID should be presented for discount availment.
- Patients under Corporate or HMO accounts are required to submit the Letter of Authorization before discharge.
Issuance of Discharge Slip
- The Billing Department advises the patient or his/her responsible party to settle the bill at the Cashier.
- The Cashier issues the Official receipt and gate pass (yellow and pink slip) upon payment.
Discharge Instruction
- The patient or his/her responsible party presents the gate pass (pink and yellow slip) to the Nursing Unit.
- The NOD discusses the discharge instructions to the patient or his/her responsible party. The patient will be assisted as he/she leaves the hospital.
Billing
Inpatient Services
- Room and Board ChargingOne (1) day room and board is charged upon reaching 24 hours from the time of admission.
- DiscountsApplicable discounts will be reflected on the final billing of the patient provided the necessary requirements are submitted.
- Doctor’s Professional FeeProfessional fees are posted in the hospital bill once the patient is due for discharge.
- Progress Billing UpdatePrinted copy of the progress billing will be provided to the patient or his/her responsible party on a daily basis.Progress billing can be accessed by the patient or his/her responsible party through the Billing Kiosk located at the back of the elevator in the 2nd and 4th floor of the main hospital building.The Billing Department will request progress payment from the patient or his/her responsible party during the patient’s hospital stay.
Outpatient Services
A patient availing the outpatient services of Ancillary Units will be requested to proceed to the Business Center located at the ground floor of the main hospital building for registration and payment.
Patients under Corporate or HMO accounts are required to submit LOA (Letter of Authorization) or LOG (Letter of Guarantee).
Official receipts (for self-paying patients) and Charge Slip (for Corporate/HMO accounts) will be presented to the different centers before the performance of the procedures.
Outpatient registration beyond 6 pm will be catered by the Emergency Unit (ER).
Payment
The Cashier Section is open 24/7 to facilitate and accept payments.
The following are the acceptable mode of payments:
The following are the acceptable mode of payments:
- Cash
- Credit Card
- Managers Check
Online Payment Services:
- Bank to Bank Transfer
- Online Payment
For online payment services, you may call our hotline number 8716-3901 local 1256 & 2220.
Philhealth
PhilHealth members may avail deductions on their hospital bills provided that they submit the complete and properly filled out PhilHealth claim forms together with the required documents at the time of discharge. To avoid delays during discharge, the PhilHealth member or his/her authorized representative is advised to work on these documentary requirements immediately upon admission.
For inquiries regarding benefits and claim requirements, please visit PhilHealth Help Desk located at Window 5 and 6 G/F Business Center or you may contact 8716-3901 local 2221.
Admission Process
Admitting Order/Slip
The patient or his/her responsible party secures an admitting order from the Attending Doctor or an admission slip from the Emergency Department (ER).
- Direct or Non-Emergency Admission
The patient will be requested to present his/her doctor’s admitting order slip indicating specific instructions necessary for the patient’s case. In the absence of the doctor’s admitting order slip, the patient is directed and referred to the Emergency Room (ER) for medical assessment. - Emergency Admission
All urgent admissions are facilitated and arranged in the Emergency Room. The ER Resident on Duty (ROD) will ask the patient for his/her personal doctor. ER ROD may only assign an attending doctor if the patient does not have a doctor of choice.
Consent Forms
The patient or his/her responsible party sign/s consent forms for hospital care (e.g. Agreement for Admission and Hospital Care and Data Processing Consent Form).
Patient Information
The patient or his/her responsible party accomplishes and signs the Patient Data Sheet and presents the following at the Admitting Department:
- Government issued identification cards
- PhilHealth ID
- PWD / Senior ID
- UMID / Passport / Driver’s License
- For non-emergency or direct admission under Company or HMO account
- HMO or Insurance Card
- Letter of Authorization (LOA)
Admission Guidelines
The Admitting Staff discusses the hospital admission guidelines. Thereafter, the patient or his/her responsible party signs off the Admitting checklist.
The patient will be provided with the Patient’s Rights and Responsibilities booklet and admitting kit.
Patient Identification Tag
All admitted patients are given identification tags. It contains the patient’s full name, date of birth, and patient identification number (PIN). The wrist tag must be worn throughout the entire hospital stay.
Initial Deposit
For non-emergency cases, the initial deposit is required to be settled upon admission. In case of emergency admission, the initial deposit may be made as soon as the patient is stabilized.
Patients with Company or HMO coverage may no longer be required to give the initial deposit depending on the limit specified in the Letter of Authorization (LOA).
Discharge Process
Discharge Order
- The patient shall not be discharged without the signed order from his / her Attending Doctor(s).
- The Nurse on Duty (NOD) :
- Facilitates the doctor’s discharge order;
- Advises the patient or his/her responsible party regarding the discharge order; and
- Coordinates the order with other departments and submits discharge clearance to the Billing Department.
Processing of Final Bill
- The Billing Department processes the Final Statement of Account upon receipt of the discharge clearance.
- The patient or his/her responsible party will be requested to submit the duly accomplished PhilHealth forms and documents to avail the PhilHealth deduction.
- The patient’s PWD or Senior Citizen (or any government issued) ID should be presented for discount availment.
- Patients under Corporate or HMO accounts are required to submit the Letter of Authorization before discharge.
Issuance of Discharge Slip
- The Billing Department advises the patient or his/her responsible party to settle the bill at the Cashier.
- The Cashier issues the Official receipt and gate pass (yellow and pink slip) upon payment.
Discharge Instruction
- The patient or his/her responsible party presents the gate pass (pink and yellow slip) to the Nursing Unit.
- The NOD discusses the discharge instructions to the patient or his/her responsible party. The patient will be assisted as he/she leaves the hospital.